1 reviews | Active since Feb 2015
no proper communication
Good Day,<br> <br> Discovery is showing exceptional poor service and the help line on the front of your card you can phone until you are blue and you will never get through to an actual person but an automated response on everything(NOT WHAT I NEED) and when sending a mail from my work email they just respond by my mail address is not registered but not seeing that i am asking a Valid query with a reference number, and that they have no inclination of picking up the phone and confirm if they can assist me further..... I do not see that their service is good at all since this is problem is from the 24/09/2015..... and still no feedback just a mail that i am not authorised to ask the question for my account even though i have the ref and my account number...<br> <br> i feel quite indignated about this whole claim i have tried to push through to them.
Thank you for your comment.
Due to confidentiality reasons we are unable to assist members with their queries if it is received from an email address that is different than the one we have registered on system. If you would like to add an additional email address to your records, you can call our call center on ***or update your details on our website at www.discovery.co.za. We will then be able to assist you when we receive an email from your work email address.
We confirmed that the claim in question has been processed on your membership and the refund should reflect in your account in the next 5 to 7 working days.
Regards
Annelize
Thank you for your comment.
Due to confidentiality reasons we are unable to assist members with their queries if it is received from an email address that is different than the one we have registered on system. If you would like to add an additional email address to your records, you can call our call center on ***or update your details on our website at www.discovery.co.za. We will then be able to assist you when we receive an email from your work email address.
We confirmed that the claim in question has been processed on your membership and the refund should reflect in your account in the next 5 to 7 working days.
Regards
Annelize