No Pre Authorisation for patient

Discovery health had declined authorization for a patient to be admitted to a step down programme after a total knee replacement. This patient is 73 years old and can not function in an home environment when discharged from the hospital. I could not get a reason for this as the call centre can only communicate to the case workers via e-mail. I do not have access to the case workers. The only reason supp**** to the call centre is \requirements not met"Nobody have the ability to explain what this mean and no one takes responsibility to get the query answered.<br> The doctor wrote a motivation<br> the patient is alone and con not function in a home invironment<br> 73 years old<br> can not commute for Phisio therapy<br> can not do the exercises needed by herself<br> <br> It would be great if Hallo Peter could get Discovery to take responsibility and answer witch requirements were not met"""