No payment to member

my opthalmologist submitted a claim to Discovery on the 28 April 2015. She also sent a copy of the cash receipt the same day. This claim was paid out to the health care provider. it was then reversed and attempt made out to be paid to my bank account(which FNB closed without notifying me and I also was not aware that that bank account was details was on my plan), which rejected due to the account being closed. Discovery had no courtesy to advise me that payment to me was rejected, I had to call in, ony tobe advised by the consultant that i needed to fill out forms and get a certified bank statement, when she could have advised me to go onto the web & update my details,before they could update and get my payment ready. I have had to make numerous phone calls to find out why the payment is held back, they have no idea why, but keep advising me it will be done with teh next 3 days. It is now more that 6 weeks and i stillnot have recieved payment to date. Contact with people: Mujeeb Brays office, Shayna Saunders/ consultants that make you hold on with out even speaking