No payment PMB condition. No feedback received.

On 26 August 2023 I fell and broke my wrist. This is regarded as a PMB condition. After having to submit request after request and obtaining reports and amended accounts the PMB was approved on 8 November 2023. Some of the accounts have still not been paid although several emails were sent and complaints were lodged on the web. No feedback received from Discovery Health. Legal action has been taken for outstanding accounts and I can't manage to get feedback from Discovery.