BP
Bessie P
1 reviews | Active since Oct 2014
07 Mar 2016, 10:00
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My husband went to Wilgers hospital on 17 February 2016, we had to pay almost R 3000.00 cash. I send the claim the same day, I phoned 4 or 5 times and every time they say a Supervisor will contact me and nothing has happened. The money is not paid to us, nor did they explain why we were wrongfully informed to pay this cash up front. I am so disappointed with the treatment of Discovery Health.
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Discovery Health's replyOfficial
10 Mar 2016, 13:39Hello Best Bes,
Thank you for taking my call.
As discussed, we had previously received a request from the Life Hospital group to confirm that the co-payment be paid up front and claimed back from the available Medical Savings Account (MSA).
We have processed the refund and this will be paid to you today. It may take 48 to 72 hours to reflect in your account.
You may confirm with the hospital if they are willing to waive the up front co-payment and allow the claim to be processed in full with the co-payment being paid from your available MSA to the hospital directly.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for taking my call.
As discussed, we had previously received a request from the Life Hospital group to confirm that the co-payment be paid up front and claimed back from the available Medical Savings Account (MSA).
We have processed the refund and this will be paid to you today. It may take 48 to 72 hours to reflect in your account.
You may confirm with the hospital if they are willing to waive the up front co-payment and allow the claim to be processed in full with the co-payment being paid from your available MSA to the hospital directly.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Discovery Health's reply10 Mar 2016, 13:39
Official
Hello Best Bes,
Thank you for taking my call.
As discussed, we had previously received a request from the Life Hospital group to confirm that the co-payment be paid up front and claimed back from the available Medical Savings Account (MSA).
We have processed the refund and this will be paid to you today. It may take 48 to 72 hours to reflect in your account.
You may confirm with the hospital if they are willing to waive the up front co-payment and allow the claim to be processed in full with the co-payment being paid from your available MSA to the hospital directly.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for taking my call.
As discussed, we had previously received a request from the Life Hospital group to confirm that the co-payment be paid up front and claimed back from the available Medical Savings Account (MSA).
We have processed the refund and this will be paid to you today. It may take 48 to 72 hours to reflect in your account.
You may confirm with the hospital if they are willing to waive the up front co-payment and allow the claim to be processed in full with the co-payment being paid from your available MSA to the hospital directly.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan