No payment on claim - when I was told claim would be paid

I was told on Friday when I was on the phone for 18 minutes with Discovery that my claim would be paid within 2 to 3 working days.

Now I am told my claims are REJECTED.

I have called twice today - been cut off by you TWICE. Spoken to 4 different people. AND STILL have not been helped.

I had sessions for above PMB approved IN WRITING - and the phone call states that your agent told me my claim will be paid.

Your service has gone down the drain. Discovery is liable to pay this service provider and I have the proof in writing and on recording. I expect this to be sorted out today.