No payment on claim

I first submitted a claim to come out of my maternity benefit in February 2019. It was rejected because Discovery did not put it through my maternity benefit. I then resubmitted. It was rejected because Discovery said the ICD 10 code was not related to maternity. It was updated, and I then submitted for a 3rd time on 2 August. I had to refoward the email after two weeks of no feedback. To this date I still have had no feedback and this claim has STILL not been processed. I called in today and someone has submitted it again - this is now the 4th time the same claim has been submitted. Please could someone from a management level call me so I can get this sorted out.