No payment, no answer.

I submitted a claim for reimbur*****t as a member of Discovery Health. The claim was processed for payment to the provider. However, the provider is not registered with Discovery and thus will not receive the payment. I also submitted proof that I had paid. I have emailed the claim with the explanation approximately 5-8 times requesting reimbur*****t. I have received no response and the claim has not been reprocessed.