No payback from Discovery Health.

Before I left on an overseas trip, I was assured by Discovery that I was covered for emergencies abroad. I developed a terrible toothache and had to go and see a dentist. He charged a basic emergency fee of £250 which includes an x ray, relieve the pain and give anti biotics till I can see my own dentist. It is now 3 weeks and I hear nothing from Discoery although all info was sent immediately. The dentist shortened the crown to relieve the bite, Not a new crown or nothing, I send the statement, explanation what they did, xray from the dentist and proof of payment. How can they advertise thatClassic Priority is medically covered and then they do not pay? It happenend on 25/09/24 and I need those funds now!