CR
Chantal R
1 reviews | Active since Jan 2011
11 Feb 2015, 12:53
No One to Help Call Centre USELESS!
I am trying to get through to an Authorisations Manager yet as usual call centres MESS you around NON stop! I have spoken to 4 people every time I have called - can't understand why it is SOOO difficult to get through to an AUTHORISATIONS MANAGER. I do not want to deal with someone who will supposedly refer the call. Amazing the level service Discovery doesn't seem to possess!
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Discovery Health's replyOfficial
12 Feb 2015, 13:19Hello Chantal20,
Thank you for your comment.
I discussed the details of your authorisation query telephonically. I confirmed the details of the admission and what we require to assist. I am sorry I could not provide you with the outcome you sort and trust that my discussion with you has helped provide clarity on our decision. Please feel free to contact us should you require any further assistance.
Kind regards
Rishana
Thank you for your comment.
I discussed the details of your authorisation query telephonically. I confirmed the details of the admission and what we require to assist. I am sorry I could not provide you with the outcome you sort and trust that my discussion with you has helped provide clarity on our decision. Please feel free to contact us should you require any further assistance.
Kind regards
Rishana
Discovery Health's reply12 Feb 2015, 13:19
Official
Hello Chantal20,
Thank you for your comment.
I discussed the details of your authorisation query telephonically. I confirmed the details of the admission and what we require to assist. I am sorry I could not provide you with the outcome you sort and trust that my discussion with you has helped provide clarity on our decision. Please feel free to contact us should you require any further assistance.
Kind regards
Rishana
Thank you for your comment.
I discussed the details of your authorisation query telephonically. I confirmed the details of the admission and what we require to assist. I am sorry I could not provide you with the outcome you sort and trust that my discussion with you has helped provide clarity on our decision. Please feel free to contact us should you require any further assistance.
Kind regards
Rishana