JS
Johan S
1 reviews | Active since Jan 2014
29 Jul 2020, 15:37
No on-line service after wrong claim decision.
After Discovery refused to pay for prescribed pain medicine (for my wife with shingles) paid for on 2020-07-12 because their computer system was down, my Doctor tried to contact Discovery today to motivate why this medicine is required. Despite being transferred repeatedly between departments and waiting on the latest one for 42min, we still could not get through. What a poor system & service!
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Replies (3)
Discovery Health's replyOfficial
30 Jul 2020, 07:45Dear Johan We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply30 Jul 2020, 07:45
Official
Dear Johan We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
30 Jul 2020, 10:26Dear Johan We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team
Discovery Health's reply30 Jul 2020, 10:26
Official
Dear Johan We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team
JS
Johan S's updateReviewer Update
30 Jul 2020, 17:20Me. Shivanie Sahatu from Discovery contacted me be telephone today (2020-07-30), gave a very professional response and initiated a review of my claim after obtaining more detail about the circumstances. Much appreciated! Well done!
JS
Johan S's update30 Jul 2020, 17:20
Reviewer Update
Me. Shivanie Sahatu from Discovery contacted me be telephone today (2020-07-30), gave a very professional response and initiated a review of my claim after obtaining more detail about the circumstances. Much appreciated! Well done!