TC
Twanet C

1 reviews | Active since Feb 2017

27 Feb 2017, 13:05

NO NOTICE

<p>I had an outstanding amount at Discovery after I cancelled my membership. I am unemployed and made a arragement to pay off the total outstanding amount of R1649. Warren Stanford called me and I asked for a total outstanding statement which he has send me. My arrangement with him was that I paid the R1649 off over 6 months. I have paid R1450 off. Now I received a letter and a threatening sms that I still owed Discovery a amount of R850 and that I was handed over to ITC Distributors as a bad payer and that I will be listed if I dont pay the R980 which is a different amount once again. I have not received any warning notices or new statements from them via post or email stating that I owed more money. Now I need to pay more money and I dont even know what its for. I have send emails to them asking for what its for but no reply. I have send 2 emails to ITC Distributors no response. I paid off the outstanding amount now suddenly there is more outstanding without statements or any notices that there was money outstanding. I have all proof of payments. And find this ridiculous that I need to pay get threats and not even know for what its for.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply27 Feb 2017, 15:13
Official

Dear twanet-taljaard

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply01 Mar 2017, 13:07
Official

Dear twanet-taljaard

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team