No more personal attention

So it seems that Discovery are also now one of the many other big companies who are "automating" the customer service to the point where it's impossible to get through to your call centre and that you never get the personal attention that you used to have from Discovery. My membership was also just cancelled out of the blue. I'm really disappointed and I've been a loyal member of Discovery for more than 10 years now. The service is just shocking to me