NO MEMBERSHIP CARD IN 14 MONTHS!!!

I have been a member of Discovery since December 2014 and to date I have still not received a membership card. I have called your customer care on many different occasions and spoke to different consultants who all assured me that my card would be delivered to me. Surprise surprise, still no card. Discovery does not forget when customers do not pay for their membership but they conveniently forget to send something as important as a membership card!?! I am beyond frustrated. Pathetic service.