No membership card

<p>I app**** for two new membership cards in November 2015 at Fourways Life's Discovery Help Desk. A new card for me as my surname changed and one for my husband that lost his card.</p> <p> </p> <p>Since November 2015 I have sent around 10 emails. Discovery is quick to take your money every month but their customer service is pathetic.</p> <p> </p> <p>What should be done to get something as simple as membership cards??