PG
Pranavum G

1 reviews | Active since Apr 2015

04 Apr 2018, 19:02

No medication for sick patients until Discovery system issue is resolved

Discovery Health refuses to release much needed medication prescribed by a network GP, as they have an issue with their claims system. After speaking to Sandile from the Pharmacy Benefit Management (PBM) department, I was informed that I will need to wait 5-7 working days until Discovery sorts out the technical glitch. This is extremely disappointing and feel even sicker that they may get away with this.

0
Replies (2)
Discovery Health
Discovery Health's reply05 Apr 2018, 08:43
Official

Dear pranavumg

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Apr 2018, 14:27
Official

Dear pranavumg

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team