No medical card issued despite numerous requests

I have moved my mum to discovery medical aid over a year back. We have requested for a medical aid card more than 4 times each time we have been promised to receive a card within 6 to 8 weeks. Its been more than 3 months since the last request and my mum still has no card. This is unacceptable. The lies for such a simple request for a pensioner who pays her contributions timelessly. Its sad that we had to come to this platform but your staff simply don't give a dam. This is the kind of service you'd expect from the public sector hence the main reason for people like us paying for private health care!!!