No MedExpress, No service.

I uploaded a script yesterday for new medication required urgently. The script was never processed and upon phoning Discovery this morning, the lady stated it takes 3 to 5 working days to process a script. Your staff clearly do not know their facts. On your website it clearly states it takes 2 hours to process a script. Upon complaining, a query was logged and Medexpress would only contact me after 24 hours. Medexpress, it has been confirmed, now only consists of robots, with no staff available to assist. I am sure this assists in reducing salaries to enable you to upgrade your elite building in Sandton even further. Discovery's service is absolutely terrible since Co-Vid and it is still being used as an excuse by yourselves to justify lacklustre service and a 'no-can-do' attitude. You staff are uninformed and if a member of the public knows more about your establishment than an employee, you should be worried. I need my script to be processed immediately as per your website as the 2 hours stated on your website has long since expired.