No mainmember Needed for deduction but for refund

INCOME VERYFICATION<br> So I fill in all the forms and send off 1September, 27 Oktober, 9December. In the first mail I sent all the doc's but then they mail me back they need more info okay second mail just send info they needed. Then again please we need this all good send that aswell. Aparently they mail me again in Jan to say they need more info this mail I don't get cause they send it to a Mr Lawrence Moraphede which I am told is my broker right so now I am trying to find this Mr. L. Moraphede got his cell numbers but to no avail he does not answer get hold of him in a call centre he says no he's never received this mail. Stuff this I want to speak to his manager. Right he gives me the number. Angelique Sanders she says he can't cause he is only a telly sales person. But she will get to the bottom of this and get the right person to call me. Which never happens.I phone again and get them to remail me what ever it is that they want. Okay but I also need to do an Affidavit as to a deposit which was made to the main members account in Nov. So now It all makes sence I was put on the highst scale because of that. Now they need to speak to the mainmember to do a refund. ***kin *****.