CR
Catherine R

1 reviews | Active since Jul 2011

15 Apr 2015, 10:53

No Luck submitting a claim for the last week

I am having no luck submitting a claim I had to pay out my pocket at UNITA's. I have logged the claim via mobile app, and via your site and also by email. And NO ONE can pick it up. I don't understand what is so difficult about sending me a reference nr.. I emailed it to [Email Removed] and still have not received the reference nr as promised by 2 of your call centre agents who have also confirmed they cannot pick up any submitted claims on my side. What is going on!!! This is ridiculous. Can someone please contact me so I can mail the docs to you as I need to claim this money back, and I am not winning. <br> <br> I have supp**** two contact nrs to be called on please call on my work nr ***<br> <br> Thank You

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Replies (1)
Discovery Health
Discovery Health's reply16 Apr 2015, 08:19
Official
Hello Ragdoll89,

Thank you for your comment.

As discussed I confirmed the claim in question is now processed and I provided you with the details telephonically. Please accept my sincerest apologies for the delay in having your claim processed. I am addressing this internally to ensure that the channels provided

Thank you for allowing me to assist with your query.

Kind regards
Jashvir