no longer providing the promised customer care they should

discovery health no longer provides quality services when calling the centre especially when calling after 6pm you hold for very long periods and it seems as if people are answering who are standby consultants they know nothing.

i would like to know does the discovery keycare plan cover bone density scan for females over 70 years of age and how is the PSA protrate screening done can the primary gp send the patient to the lab for the test or not as it is not on the keycare pathology request letter. patient over 70 years