No Joy With Discovery and Answers

I am disappointed with Discovery. I have sent emails after emails and now just no more replies.

Please read below.

My wife was tested for COVID a few weeks ago. Discovery allows for a member to have 2 tests covered and 4 tests if you are a healthcare worker.

Her test was taken out her 2 tests and not the 4. She is a healthcare worker and the blood test sheet stated this. Why is it being taken from the 2 limit and not 4 for healthcare workers?

I have been asking over and over and sending screenshots from my discovery app and no one can actually understand or give me the right answer.

My wife being a healthcare worker should be entitled to 4 tests and her test should had come out of that limit and not the limit of 2!