No idea what to even make the title...LIES LIES LIES!!!

LIES LIES LIES!!! I've been fighting a battle with Discovery for 5 months! Eventually I was phoned by Discovery on Wednesday 27/03/2024 at 11h26 saying that my claim was approved at 20h00 on the 26th of March 2024 - confirming the amount of R5181.40 was approved for payment, on top op the R6929.30 which has already been paid and that the rejection has now been approved as an exception. Friday I have still not had an update on my discovery account/app so I phoned to follow up, being told it was still being processed. Today 02.04.2024 I phone to follow up again, after I received the phone recording from the 27th confirming all has been sorted, yet the agent to chat to says the system is still reflecting as rejected. While on the phone with her, being transferred from one person to another, someone else tells me its not reflecting as rejected, does these people even know what they are doing??? ITS BEEN 5 MONTHS!!!????