CM
Caron M
1 reviews | Active since Feb 2011
08 Oct 2023, 12:26
No humans wortking at Discovery, none that can read anyway
Whilst certain things have been sorted out satisfactorily, I am at my wit's end. I have a claim going back to July that has been messed up so badly, Discovery just ignore my callsand my agents calls. They then just send a letter with complete arbitrary information on it. Now I have another. Rejected because you say the pharamacy is not allowed to prescribe it. IT CLEARLY has the doctors name on it. I got a case no and was told it would be fixed. Now you reject it because ""its been claimed before". Can no on-one read? Is there a human there that can actually DO ANYTHING? Its thousands of Rands. Are you doing this to drive me mad or just exhaust me so that I stop bothering you?
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
09 Oct 2023, 05:21Dear Caron M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Oct 2023, 05:21
Official
Dear Caron M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
09 Oct 2023, 14:46Dear Caron
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply09 Oct 2023, 14:46
Official
Dear Caron
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
CM
Caron M's updateReviewer Update
10 Oct 2023, 15:49Yes, you were. And today I received yet another nonsensical 'Dear Johnny' letter saying you've paid this from my WELLth fund??? and the amount not paid is R-5 029.12. (Negative five thousand Rands?).I thought you were going to follow up. This is completely incomprehensible and still no refunds. I think you'd rather pay for psychiatric care, you are sending me in that direction
CM
Caron M's update10 Oct 2023, 15:49
Reviewer Update
Yes, you were. And today I received yet another nonsensical 'Dear Johnny' letter saying you've paid this from my WELLth fund??? and the amount not paid is R-5 029.12. (Negative five thousand Rands?).I thought you were going to follow up. This is completely incomprehensible and still no refunds. I think you'd rather pay for psychiatric care, you are sending me in that direction
CM
Caron M's updateReviewer Update
11 Oct 2023, 07:12I received one of the two refunds this morning. Thank you.
CM
Caron M's update11 Oct 2023, 07:12
Reviewer Update
I received one of the two refunds this morning. Thank you.
Discovery Health's replyOfficial
13 Oct 2023, 15:01Dear Caron M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply13 Oct 2023, 15:01
Official
Dear Caron M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team