No human contact, no service

I have been struggling for several days to make contact with Discovery. My most recent attempt was yesterday—after providing extensive verification details, I was placed on hold for approximately eight minutes, informed that I would be connected to a consultant, and then unfortunately disconnected.

This morning, I attempted to make payment via your website, however, as there is no amount reflected as being in arrears, I am unable to proceed.

I have also tried to make payment through my ABSA banking app, but as Discovery is listed as a pre-approved beneficiary, a reference number is required. I have been unable to locate this information on your website.

Additionally, I attempted payment via your WhatsApp service, but this was also unsuccessful.

Please note that we have experienced a breach on the savings account from which the monthly debit order is processed. As a result, we need to urgently:

• Set up a new debit order, and • Make payment of the March premium via EFT

I would appreciate it if someone could urgently assist, as this process has become extremely frustrating and I have been unable to resolve the matter through the available channels.