No home oxygen reimbur*****t for Covid patients

So deeply disappointed in a company I chose to support on more aspects than just my medical aid...just to be treated like a number.

I am a supporter of Discovery Health, Vitality, Insure and I bank with them.

I was tested positive for Covid 19. I accepted the fact that it took me over 2 weeks to struggle with claims. Back and forth is an understatement. (My husband's PCR test remain pending) I submitted a claim for oxygen, that was from a preferred supplier on their list, and they declined. I submitted the invoice, correct information, the doctors prescription as well as a motivation letter as to why I was prescribed oxygen. All of this, just to be told that my oxygen levels weren't critical and hence thy declined.

My oxygen saturation levels were at such a stage, where I either had to get oxygen at home or go to the hospital. So my question here...would you rather pay more and have me admitted in hospital, than to pay for oxygen at home? What is wrong with you?

I have just now canceled my debit order for my insurance. I am closing my bank account and Vitality will be stopped month end.

I am sure there's a company out there that will appreciate me more.

Wow...speechless.