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On 30 Dec 2015 morning. I contacted Discovery KeyCare plus customer care requesting a letter stating my previous KeyCare membership (expired last July) in order to claim my previous contribution from my sponsor. They promised to issue the letter a.s.a.p within 24-48 hrs. I haven't received any so far and I am at risk of loosing my claim application. I am still with Discovery with a different - better - scheme, and such lack of response is not professional at all. While I understand that my request was around the end of the year, but a service should be a service. I did explained to the lady how important the letter is and asked if they can do th best to issue it soon.