No HELP, please cancel my service and stop taking my money!

This will be my very last attempt to get a hold of a human being at this company. AND PLEASE NOTE that this is me stating I WANT TO CANCEL ALL the medical aid/hospital plan/ what ever you call the *******. you sold me.

ALSO, please refrain from misleading others reading this review with a "WE sent mails". The BLANK NO-REPLY e-mail with zero attachments saying you received notifications means NOTHING. The but dials you hang up when answering does NOT HELP, and also, leaving a message on my voicemail with a number that takes me back to an autobot that puts me on hold forever is clearly bad taste.

SO, after being forced by terrible service, repeated false marketing and overall disappointing everything, I resorted to here in hopes that we can mend this, but after a second complaint with zero reply other than one on here saying you e-mailed [a blank e-mail from a noreply mailbox], my health deteriorated to the level of life/death emergency.

In EXTREME pain, beyond recognition I follow you false adverti*****t of the dreaded emergency button, that leads to a telephone number, which leads to a BOT... Not being able to walk and barely breathe from pain unimaginable, I crawl outside and call multiple other number until 2 hours later my mother finally with help from security load my failing body in the back of a vehicle. Let me pause here. When I talked to your sales agent, there were things I made very clear and pay extra for which was 1. In any case of emergency I need to be able to go to any hospital as I worked away from home at that time for months on end, and 2. Vitality needed to be added. The rest you can l.i.e. and debate on, but this was my biggest concern. Back to my cramping body being chased in the back seat of a bakkie because your supposed emergency features led to a bot putting me on hold, my mother takes me to Life Flora, who demands insane amounts because my Medical Aid doesn't cover any hospital and I am literally carted out and left outside to be carted of to a second hospital, Wilgeheuwel, which was checked and marked as an emergency care covered by my plan and therefor they Must assist. I got there and at first it appeared that they would assist, and at least administered pain medication, a man soon after appeared informing me that I am wasting their resources and demanding thousands of rands because all of a sudden I don't have a medical aid plan, only a hospital plan, which refuses cover care at hospital. [Bare in mind, this is an emergency, It was luck I had my phone with me. BUT without failing, you send me bills that are uncovered, for tests that were not completed because you denied care in an EMERGENCY AT A DESIGNATED HOSPITAL. After much pain and zero help, being showed away from multiple institutions I spent last weekend home, in excrusiating pain until stone passed through my urine. Pending follow up state testing to determine what exactly it was and days in queues I realize that it is by grace of God I survived. And, I want NOTHING to do with Discovery Health anymore, no mending. THe next automated no-reply from Discovery must please be 'WE confirm that you are canceling your services with us and we will no longer take premiums from your account!"

You might not care about the human lives that pay for care and just get refused for NO PROPER REASONS, but my life is valuable to me, so I want to CANCEL this non-existing supposed medical cover, please.