NO HELP from Call Centre

Good day

With me Being on Discovery for less than 6 Months, My Wife and I have had Endless issues In 2019.

Firstly They have advised that my savings has been Depleted, How and why don’t I get view of my statements?

I have contacted the Call Centre plenty of times and Still till this date I have no cooking clue what is happening? Besides the Point I have paid Cash to this point for my medical expenses even after being admitted in hospital which they still have not authorized anything and I’m keep on getting SMS’s for none payment.

My wife and I contacted Discovery and advised that we found out that we going to be parents for the first time, I have asked your call center what’s the process, Still they have no clue them self’s what’s the process?

PLEASE HELP ME, or should I get my legal Team involved in this process?

Also advise if my wife will be covered for my child being brought into this world or I will have to pay CASH, cause the way things are looking I’m only having medical aid for name sake.