No help for the deserved.

I am extremely disappointed with Discovery and their service towards members who have been paying for decades. This particular problem involves my mother.

My mother is a Matron of a Hospital and has been working in the Healthcare profession for majority of her life. She has never had any medical issues or thankfully never been seriously ill. Infact she has hardly even been admitted for medical issues. She's been with discovery for well over a few decades and been faithful to the scheme.

She recently has been having issues with her eyesight. The medical aid refused to pay for any medication even though the specialists she visited prescribed her to go onto chronic medications. Is it not possible that every patient is unique to their symptoms? Every patient may be different to others and react differently to possible ailments. Instead Discovery treats each patient as if they exactly the same with identical symptoms and identical reasons for particular sicknesses. It's extremely disappointing at the lack of humanity shown towards someone who is out each and everyday for the well being of others.

Because of this, she paid for what she could afford and it led to her almost losing complete sight in her eye.

She ended up having an emergent retinal occlusion and even to now, the medical aid refuses to cover for any chronic medication.

She is an extremely dedicated woman and was at work with an eye patch, poor vision and severe pain whilst trying to run a hospital.

I'm absolutely appauled by this, she works everyday saving lives, and Discovery medical aid refuses to assist even though she is losing her eyesight.

It's utterly absurd to show no feelings whatsoever towards a woman who has dedicated her life to the Healthcare profession. Even with doctor recommendations the medical aid still refuses to assist.

My mother is progressively losing her vision as each day passes, will Discovery refuse until she is completely blind and then decide to assist? How much more loss must she have for Discovery to atleast try to step up to assist her?

I am so disappointed with the treatment she has been receiving and failure of Discovery to assist, at all, during these tough times. It just proves over again that corporate companies follow black and white and aren't bothered about a person's life.