No help for pensioners - Greedy money sucking vampires! no compassion no care!

My experience with Discovery is the worst thing ever! I went through the ringer with their call centre in order to get assistance for my pensioner mother. It took days to resolve and is still not resolved. If you want to change a plan or to compare plans or to even find out if you are covered you have to speak to separate people who manage the different ranges of care and then the different products. So in other words there is an agent for each plan and each care bracket. SO you will spend an entire day speaking to different agents and by the end your issue will not be resolved. I had basic questions like I want to change my medical aid from one plan to another are the plans vastly different? I want to check if I have vitality? I want to check if I am covered for chronic and hospital care across the two plans? Basic right ... ja no it isn't because for each of those basic questions you have to be transferred to about 10 departments. They are greedy money sucking vampires.