No help as soon as I say listen to my recording.

I have phoned Discovery Health Call Centre on the evening of 16 October after receiving an email from them stating they are going to pay the doctors fee into my bank account and realised the bank account details is wrong. I have corrected the details and phoned in and told them the monies will go to the wrong acc. The CallCentre Agent more than once said it will not be a problem I told her I only changed it now and the email said the monies will go into the bank account on the 17th October. <br> I have then logged a complaint/query because it went into the std bank acc as I foresee, now Discovery wants me to pay R270 recall fees to get the monies back, I am not responsible for the fees as I have told the agent and did everything possible and reasonable I could from my side. After a long debate and sending both banking statements to discovery as they did not believe me that the monies went to std bank. I have logged the complaint/query more than once its more than a month later still did not receive the money in the fnb account. <br> I am desperate as no one is coming back as soon as I say listen to the recording. Please Help.