VV
Vashti V

1 reviews | Active since May 2017

24 May 2017, 11:19

No Help

<p>hi,</p> <p>I had a claim in 2015 which i sent to Discovery, a notification email was then sent to me by discovery with ONLY a claim number. then i was notified that i have been black listed and when investigating it was for this claim. i then contacted the Dr who advised that discovery had not paid the claim. when i contacted them they advised they are waiting for the Dr to amend the invoice. which has no dealing with me. i wasnt notified of this and discovery claims they have notified me. to this day interest has accumulated, why should i pay it. When i asked discovery to send me proof of notification sent out advising me payment has not ben done, they cannot send me the original email, only a letter stating when it was sent. that shows no proof. the agent to took the call from discovery was very rude then she transfered me to her manager who was of no help and rude aswel. I am very disgusted with Discovery!!! </p>

0
Replies (4)
Discovery Health
Discovery Health's reply24 May 2017, 14:16
Official

Dear Vashti1324

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

VV
Vashti V's update24 May 2017, 14:22
Reviewer Update

thank you for the response, i would like to see how long this takes to investigate as my name is in bad books and cannot do anything until this is resovled!!

VV
Vashti V's update25 May 2017, 11:36
Reviewer Update

still to this time, i have had no response from discovery!!!

Discovery Health
Discovery Health's reply25 May 2017, 14:09
Official

Dear Vashti1324

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team