NO HealthyCare cash backs, and issue closed without any response

Item: Discovery Health
Rating: 1
Author: Ruth S

I have received no HealthyCare cashbacks for the whole year. I logged a call to get this resolved on 4 Sept. Discovery lies to me, saying they "tried to call me" - well there is no missed call from Discovery since then. And now they have closed the call. Discovery Chat Bot is a huge waste of time, it is excruciating to try and get any help from these people!

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

10 Sept 2024, 10:38

Dear Ruth S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Sept 2024, 10:38

Official

Dear Ruth S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

12 Sept 2024, 10:17

Dear Ruth S

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply12 Sept 2024, 10:17

Official

Dear Ruth S

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Ruth S's updateReviewer Update

13 Sept 2024, 07:31

Can you be a little bit more specific in HOW exactly my query has been resolved? I see NOT ONE single credit for the HealthyCare spend. So I don't know how you think it has been resolved.
Maybe someone can contact me to explain what has been done, and where I will see the credits.

Ruth S's update13 Sept 2024, 07:31

Reviewer Update

Discovery Health's replyOfficial

01 Oct 2024, 15:30

Dear Ruth S

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply01 Oct 2024, 15:30

Official

Dear Ruth S

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team