No health cover during system ungreade_ Discovery

Item: Discovery Health
Rating: 1
Author: Areno H

I have been to my local pharmacy, Chatcare Pharmacy to do my wellness test. The nurse told me that I can't do my wellness test as the discovery system is off line and I had to come back in Dec 2025? Meaning another day off from retail during our busiest time of the year. Not to mention the fact that I am effectively paying for cover that I have been refused??

How does this work and why should the customer be inconvenienced

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

25 Nov 2025, 06:48

Dear Areno H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply25 Nov 2025, 06:48

Official

Dear Areno H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

26 Nov 2025, 16:02

Dear Areno H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply26 Nov 2025, 16:02

Official

Dear Areno H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team