No health care service for paying clients

Grossly inadequate service. I spent 3 and a half hours in the casualty ward at hospital because discovery took longer than that to authorise my admission. This is the first time that I actually used the medical aid since I got it. This is ridiculous. It was not a planned admission. If I were to be in some sort of accident would I have to bleed out and die Before I got assistance? I would advise No one to get this medical aid as they do not realise that they are playing with people's lives.