No frills, no fuss

It has been such a pleasure dealing with Discovery. My mom has had to undergo two surgeries this year, both of which occurred within one month. The first was an emergency as she fell and broke her shoulder. She had to be taken to the hospital immediately where she had an examination and x-rays taken. Afterwards, she had to be admitted to hospital. This happened on a Tuesday and the doctor could only see her on the Saturday. She was discharged on the Monday. My first worry was whether this cost of staying in the hospital for an entire week would be covered. My worries were for nothing as all claims were covered in full, even the physiothe****** who visited my mom in-hospital.

The next was a tumour that had to be removed from my mom's scalp. This was due about a month after she had the fall. As this was not an emergency, I went through the normal pre-admission process which, in itself, was a breeze and took about 5-10 minutes, thanks to a lady called Deirdré who assisted me on the phone. My mom went to the hospital, had the tumour removed and was back at home the same day. About two days afterwards I received a Discovery Claims email informing me that once again, everything was covered in full.

This is what dealing with a medical insurance company should be like - no frills, no fuss.