1 reviews | Active since Oct 2016
No follow through by customer service on commitments
<p>After escalating a none-payment against gap cover last week, after it had been confirmed as covered at the optomitrist, I have made a call every day, the last being 30 minues because the consultant could not escalate to a specialist, a relationship manager or a teamleader - in other words not a single person with mandate was available and the person handling the issue did not respond to mail (Prudence). I have now again had commitment that I will recieve a call tomorrow - but doing the same thing and expecting a differnet result is silly. I hope the Hello Peter team is better enaled and that escalation processes work.</p>
Dear TJoffe
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear TJoffe
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
I had 2 calls on Friday that I was unable to take as I was in meetings- message simply said that the person was responding to this Hello Peter posted 2 DAYS prior - no details for me to call back. Called contact centre earlier today and after holding for 12 minutes needed to go in to a meeting. Have now been on the phone for 27min37 and waiting - for a senior manager ...... No one wiht mandate available at 16h40 (busines hours)!! Tasneem finally persuaded me of the insane - to again exepct a call back from Heelan (who called on Friday and left none-functional messages) - the front line staff really try - but are COMPLETELY failed by the esclation support.
I had 2 calls on Friday that I was unable to take as I was in meetings- message simply said that the person was responding to this Hello Peter posted 2 DAYS prior - no details for me to call back. Called contact centre earlier today and after holding for 12 minutes needed to go in to a meeting. Have now been on the phone for 27min37 and waiting - for a senior manager ...... No one wiht mandate available at 16h40 (busines hours)!! Tasneem finally persuaded me of the insane - to again exepct a call back from Heelan (who called on Friday and left none-functional messages) - the front line staff really try - but are COMPLETELY failed by the esclation support.
Dear TJoffe
We have been in touch with you with feedback regarding your query please do not hesitate to contact us should you have any other concerns.
Regards
Discovery Health Servicing Team
Dear TJoffe
We have been in touch with you with feedback regarding your query please do not hesitate to contact us should you have any other concerns.
Regards
Discovery Health Servicing Team