No feedback yet from Discovery

Poor customer service and no feedback I am very disappointed in discovery medical health on the 29/11/2018 I called and spoke to a consultant named Siwakile with regards to discovery not paying for a blood test due to funds been finished. I was on the phone with him for over 30 minutes and still was not satisfied with his answer, He was suppose get more details and call me back. It is now the 11/12/2018 and no feedback as yet. I am on the classic comprehensive cover, On the discovery website it states Additional cover when your Medical Savings Account runs out, for: Face-to-face and video call GP consultation fees Video call consultations with paediatricians Kids’ casualty visits Antenatal consultations Preferred day-to-day medicine (schedule 3 and above) Blood tests Some external medical items like wheelchairs, walkers, portable oxygen machines and insulin pumps

It states blood tests under one of the benefits are covered.I brought this to Siwakile attention that it clearly states on the website that blood test are covered once funds run out. He seemed confused and did not know what I was talking about I said to him to search on the discovery website and he will find it. After trying he could not find it so I print screen it and emailed it to him, He put me on hold and said he will find out, he came back to me stating it is only blood tests for Antenatal. We then both agreed that this is misleading the public.He then confirmed he was going to find out more about this and get back to me,12 days later and no response,Please go listen to the conversation. The blood tests needs to be paid for as Lancet is keep calling me. Siwakile called me on the 13/12/2018 and informed me that the guys who deal with this is on leave and will only be back on the 09/01/2019 and i will be contacted on the 09/01/2019. He said they were working on paying for the blood test as on the website it says blood tests is covered, However no one has called me since even Siwakile , Today I called into the call centre again and spoke to another consultant she then said she will send Siwakile an email and get him to call me back with feedback however this was never done. Why is this such bad service, Please go and listen to the voice calls made.I expect urgent feedback as the attorneys are calling me non stop for payment.