No feedback or information on claims that have been submitted

I have submitted a claim three times due to no feedback received for the past month. Why is there no information forthcoming on this? I am seriously disappointed in the level of service overall from Discovery the past month as I have had issues with my disocery card as well, and logged a hellopeter complaint for this too, due to nothing happening.

Sort out the claim submitted and provide at least some feedback. It is now a month and a couple of days since submitting and nothing reflects even on my portal to indicate that the claims were submitted even.