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1 reviews | Active since Dec 2016

04 Dec 2020, 08:14

No feedback or assistance received

I submitted a medical aid claim on the 27.11.2020 within 2 days was notified the claim was rejected due to service date not being present when it was lost twice on the invoice I sent. To date no feedback from you guys, unable to get through via phone and whatsapp is a joke. I need answers on my 2 claims I sent you!

One claim was for the 26. 08.2020 to date no feedback and the other the 26.11.2020.

Re: Health Claim Detail *** -MailRef#***#- -WRefNo#***#- -MailRef#***#- -MailRef#***#-

Health Claim Detail *** -MailRef#***#- -WRefNo#***#- -MailRef#***#-

0
Replies (5)
Discovery Health
Discovery Health's reply04 Dec 2020, 10:31
Official
Dear Riziah Davids-Ismail

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply04 Dec 2020, 12:41
Official
Dear Riziah Davids-Ismail 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

's update04 Dec 2020, 12:42
Reviewer Update
Thank you for calling me. After checking online I found that the claim is being paid to the provider and not me, can you please get this right. I provided you with a slip reflecting a already made them. Please fix this. Service date 26.11.2020
's update04 Dec 2020, 12:47
Reviewer Update
Please call me
's update07 Dec 2020, 11:08
Reviewer Update
Still no feedback