No feedback on inquiry nor response on mails

I logged an inquiry on Friday, 29 May 2020 for a refund of R4900 which I was in credit with and it has been a week and Discovery has not bothered to contact me to alert of any delays and neither are they interested in responding to my emails. The last email they bothered 5o respond to was when they claimed I didnt include my ID number thus they cant locate my profile. This sickened me because I know their system very well and had I been on the other side I would have easily manually picked up the profile using the names and email addresses. This is tantamount to call avoidance especially if the agent didn't have an answer for such inefficiency. Its Friday and I still wait for them to decide to update me on my inquiry. With the current situation I doubt there is any empathy on the part of Discovery for the financial strain their customers and members find themselves in. Really disappointed and demand that what's due to me be given to me without any delay!

Regards, Annoyed customer