rJ
raquel J
1 reviews | Active since Dec 2011
23 Jun 2015, 16:25
NO FEEDBACK ON CLAIM SUBMITTED 5 DAYS AGO
I submitted a claim for refunds on my account. I paid cash, on two visits, at r550 each. on 12/05/2015 and 12/06/2015.<br> I then submitted my claims with discovery, for me to be re-imbursed, as I know I have a lot of savings on my plan. ( - R12 000). <br> I submitted my claim on 17/06/2015. TO DATE, NO CONTACT MADE BY ANY AGENT AT DISCOVERY. I DO NOT KNOW WHERE I STAND. WHEN AM I GETTING MY MONIES BACK.<br> I have sent follow up e-mails since. <br> I JUST WANT KNOW WHEN WILL I BE PAID MY MONIES DUE TO ME!!!!!!<br> <br>
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Discovery Health's replyOfficial
25 Jun 2015, 13:28Hello raqueljohnson,
Thank you for your comment.
We investigated your query and confirmed that the claim you are referring to could not be processed because it only included a receipt. As per legislation we require a details claim statement with the relevant codes so that we can process it accordingly.
We have been in contact with the doctors rooms to request the correct account and await this to assist.
Regards
Rishana
Thank you for your comment.
We investigated your query and confirmed that the claim you are referring to could not be processed because it only included a receipt. As per legislation we require a details claim statement with the relevant codes so that we can process it accordingly.
We have been in contact with the doctors rooms to request the correct account and await this to assist.
Regards
Rishana
Discovery Health's reply25 Jun 2015, 13:28
Official
Hello raqueljohnson,
Thank you for your comment.
We investigated your query and confirmed that the claim you are referring to could not be processed because it only included a receipt. As per legislation we require a details claim statement with the relevant codes so that we can process it accordingly.
We have been in contact with the doctors rooms to request the correct account and await this to assist.
Regards
Rishana
Thank you for your comment.
We investigated your query and confirmed that the claim you are referring to could not be processed because it only included a receipt. As per legislation we require a details claim statement with the relevant codes so that we can process it accordingly.
We have been in contact with the doctors rooms to request the correct account and await this to assist.
Regards
Rishana