No feedback on claim

<p>In December 2016 I was send for pathologic test by my doctor. As I was previously (in 2015) liable for test fees due to a depleted medical savings account I this time ensured that my tests were done at a Clicks clinic to enjoy the additional benefits on my Classic Priority Plan. I scheduled an appointment and went for the blood tests on the 15th of December at the Featherbrook Clicks. The clinic sister took my doctor's request and then took the necessary samples. Now, a month after the test I get invoices and constant calls by the Laboratory as my account is still outstanding. I fail to understand how this is possible. I did exatly what I was told to do in order to enjoy the insured network benefits after my medical savings account was depleted. I sent numerous emails to ********** and received reference numbers back but absolutely no feedback from anyone at Discovery. I also tried calling the customer care line but after holding for about 30min I had to end the call in order to continue with my work.<br /> How is this so difficult to resolved? Why is there no feedback from Discovery? Why do I pay for Priority Classic but cannot enjoy the added benefits? How far must I go to get this resolved?</p> <p> </p>