1 reviews | Active since Oct 2014
No feedback on BillingServices
Good day,<br> <br> I changed my Medical Cover Plan, got confirmation that the cover will be effective as of 1 March 2015 and the premium will be R1563.00 form the R1900 plus I was paying before the cover change. The shock came when the deducted amount still remained the same for the month of May, I still got a deduction of R1900 plus.... I then sent e-mails to their : [Email Removed] with the confirmation letter stating that the cover will be effective on the above mentioned date and R1563 will be deducted. To date, no one from Discovery has bothered in fixing their error or even providing feedback via e-mail or something. I think Discovery Health is only concerned about numbers/profits than actually caring about their clients queries. I think I might have picked the wrong company to cover my Medical needs as they're clearly not giving a damn about billing me incorrectly. <br> <br> Regards,<br> ****ed off customer.
Thank you for your comment.
As discussed the plan change was done on 25/02/2015. This is after our cut off for financial changes to be done on a membership. We're sorry that you were not made aware of this and are addressing this internally to ensure this does not occur going forward. I have requested the refund for the difference in premiums and confirmed the details telephonically.
Thank you for allowing me to assist your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed the plan change was done on 25/02/2015. This is after our cut off for financial changes to be done on a membership. We're sorry that you were not made aware of this and are addressing this internally to ensure this does not occur going forward. I have requested the refund for the difference in premiums and confirmed the details telephonically.
Thank you for allowing me to assist your query.
Kind regards
Jashvir