CM
Cristal M
1 reviews | Active since Jun 2013
26 Jan 2016, 08:00
No feedback from the claims department
I was admitted to Garden City hospital on the 08/01/2015. I had to go for an operation on the 9th and I had to pay R 1200.00 for the Dr to do the anesthetic. I was told that I can claim back from my medical aid. I submitted my claim last week and have not received feedback as yet and it is over the 48 hours. I am really unhappy about the service that I received and I will be escalating this to the Ombudsman
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Discovery Health's replyOfficial
26 Jan 2016, 11:09Hello cristalm,
Thank you for your comment.
Please accept our sincerest apologies for the delay in having your claim processed. We confirmed that the claim in question has been processed and will be paid to you. Remember when submitting claims that need to be paid to you to include the proof of payment to ensure that the claims are processed correctly.
Thank you for allowing us to assist with your query.
Regards
Discovery Health Serving
Thank you for your comment.
Please accept our sincerest apologies for the delay in having your claim processed. We confirmed that the claim in question has been processed and will be paid to you. Remember when submitting claims that need to be paid to you to include the proof of payment to ensure that the claims are processed correctly.
Thank you for allowing us to assist with your query.
Regards
Discovery Health Serving
Discovery Health's reply26 Jan 2016, 11:09
Official
Hello cristalm,
Thank you for your comment.
Please accept our sincerest apologies for the delay in having your claim processed. We confirmed that the claim in question has been processed and will be paid to you. Remember when submitting claims that need to be paid to you to include the proof of payment to ensure that the claims are processed correctly.
Thank you for allowing us to assist with your query.
Regards
Discovery Health Serving
Thank you for your comment.
Please accept our sincerest apologies for the delay in having your claim processed. We confirmed that the claim in question has been processed and will be paid to you. Remember when submitting claims that need to be paid to you to include the proof of payment to ensure that the claims are processed correctly.
Thank you for allowing us to assist with your query.
Regards
Discovery Health Serving