NO FEEDBACK FROM DISCOERY HEALTH ABOUT AN UNPAID BILL

I received authorisation for an in hospital procedure on 10/03/2020 - telephonically as well as per email. The account was not paid. From 26/03/2020 I phoned a number of times about this. account. Eventually they paid a portion of the account. After a number of calls again, i received a letter from Discovery Health on 05/05/2020 that the outstanding amount will be paid. This still did not happen. The hospital is handing me over on 07/07/2020 for this account. Still no answer from Discovery. I also requested that the Mirena that was bought from my Discovery Savings account, be reversed as the entire procedure was a mistake from the Doctor. Also up to today, NO FEEDBACK FROM DISCOVERY.