No Feedback for almost a month

I am still awaiting feedback on why my approved chronic/PMB medication is not being approved when collecting from my chemist. I have been in hospital thrice already and therefore these meds were approved by you guys in Jan/Feb. The first month I collected was fine but when I went back the second time my meds were declined and the reason from your call centre was that I collected more than approved. I am seriously confused now I explained to numerous agents my script says 2 tabs 3 times a day which = 180 a month, you approved 140, this is plain logic I need to purchase the rest, which I was fine with. My doctor asked for another tab but you guys approved the current one as it was on the list, this tabs comes in containers of 100 which means I had to pay for an extra 20 out of my own pocket...so tell me who cannot count...I paid out of my own pocket for my months supply now its almost done and I am still awaiting feedback. Siba promised a call last week and Jullian yesterday. I called into your call centre they sent Jullian a message and still I received no call. Even my pharmacist called you and they still waiting for your call back since the beginning of the month. IRRITATED!!!