No feedback for 3 weeks ... and counting!

Item: Discovery Health
Rating: 1
Author: Fathima M

it’s been 3 weeks since discovery received my banking details yet still have not updated it. Numerous calls were made to the call Centre- each person told me they ‘escalating’ it yet still nothing. Turn around time was said to me 7-10 working days- yet I’m still awaiting a response. Dismal service to say the least!

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

22 Aug 2018, 09:23

Dear Fathimots

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply22 Aug 2018, 09:23

Official

Dear Fathimots

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

23 Aug 2018, 11:42

Dear Fathimots

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Aug 2018, 11:42

Official

Dear Fathimots

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team