1 reviews | Active since Jul 2016

18 Oct 2016, 09:57

No Feedback and poor service

<p>I was admitted to hospital, Lemnet in January 2015, I am on ddiscovery essintial delt which covers the hopsital unlimited, I just found out two months ago that the hopstital was not paid some of the money they clamimed</p> <p>I then followed up with discovery to understand why was the money not paid and why was I not notified about it. I called serveral times wasting my airtime and everytime I speak to someone differenty I will get a diffrent story</p> <p> </p> <p>I have the following ref numbers : ********** 980 , ********** 848 , ********** 703 and ********** 095</p> <p>All this I aquired while trying to get assistance and understand why the hospital was not paid.</p> <p>Even after so many attepts I am still waiting to get the correct information which discovery is not willing to assist with</p> <p> </p> <p>I just dont kow what to do now, I am really not happy about their services, I just think it is even better to walk away from them as they dont know how to deal with people</p> <p> </p> <p>Can someone , a manager specifically tell me what is happening, why was my bill not paid</p> <p>after several attepts from hospital people aswel. I am really disappointed in one of the SA leading medical scheme.</p> <p> </p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply18 Oct 2016, 10:32
Official

Dear dineo-sishi

We’ve noted your concerns and we’re investigating the matter.

We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Oct 2016, 08:24
Official

Dear dineo-sishi

We have been in touch with you to answer your comments.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team